If you want to return or exchange an order for any reason, we will help you!
Within 30 days after purchase, we provide free return or exchange.
▪ Your order will include an express return label.
If you are not satisfied with the purchase, return the package within 30 days from the date of receipt of the package. Just stick the label on the new (or original) shipping bag, seal the bag containing the package (please seal it with the original box), and put it to the courier location nearest you. All merchandise must be returned intact and returned. We do not accept used goods after removing the label.
▪ The “Last Chance” item is marked as “Final Sale” and is not eligible for return.
▪ You can return the product to get store credit (gift card) or refund with the original payment method.
Please send us your order number and question via email. We will provide the best solution.
▪ This is our return eligibility for printscustomblog.com. To be approved for refund, your product (including the original packaging) must remain in the same state when received.
▪ I received the product as a gift and want to return or exchange it.
If the product was purchased from our online store, we can only provide gift returns. The product needs to be returned to the original payment method before a new order can be placed. If the product was purchased from a retailer, it must be returned or replaced directly at that location in accordance with the store’s policy.
▪ Please note that the following items cannot be returned:
Second-hand bed or blanket
Wait for used or disassembled product packages
▪ After receiving your return and checking it carefully, we will send you an email to notify you to approve or reject the refund.
The returned items must show no visible signs of wear or use. If you are approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days.
▪ Who pays for the shipping cost when returning the goods?
A. If you receive an incorrect or damaged product, please contact customer service immediately so that we can solve the problem.
We hope that every purchase fully meets expectations and promises. For returns in this case, we will pay the return shipping fee.
If you want to return multiple items, please return them together to enjoy the free return of all items. If you return the items one by one, you may have to pay additional shipping costs.
B. If the product is in good condition, but you don’t like it and want to return it, the customer is responsible for paying the shipping cost. Please note that shipping costs are not refundable.
Our view: Satisfied customers are repeat customers. Moreover, we are happy to let customers come back to us, which means that we stand out in the products we sell. If you are not satisfied with your purchase for any reason, you can return any product for any reason within the first 30 days after receiving it. Our customer service representatives will work with you to provide you with the best solution
To use our guarantee program, please contact our customer service. All product returns require a return authorization, and the customer service representative will provide return instructions.
20% handling fee will be charged for returning products that are not defective or damaged, but just “change your mind”.
▪ Do not send used goods. If the returned product shows that it has been used, the refund will not be approved.
▪ Avoid the transportation costs of returning used items.
▪ Refunds are exempt. Unfortunately, if you make a request within 30 days of purchase, we will not be able to refund and/or exchange items.
▪ In addition, if the product is not in its original condition or damaged due to missing parts due to reasons caused by our shop, we will not issue a refund.
▪ If the item cannot reach our office within 30 days, the shipping cost can be avoided.
Overdue/Lost Refunds If the refund amount has not been refunded to your account after the agreed date, please contact your bank account again.
▪ For credit card users, please contact your provider, as it may take some time for the refund to be officially released. If you have completed all these operations but still have not received a refund, please contact us via email.
▪ When will I receive a refund?
Please process your refund within 10 working days after receiving your return order in our warehouse. Allow 1-2 billing cycles so that the credit is shown on the statement.
▪My credit card number has been changed. How can I refund?
When you receive a new credit card, the bank will link your account to the new card. You will receive a credit refund normally.
▪ How do i handle the warranty?
I am happy to provide a 6-month warranty for any defects in materials or workmanship of the manufacturer. The warranty can be provided within six months from the date of purchase, together with a proof of purchase.
▪ The voucher will be refunded within 3 days
Even if the promotional value has expired, your voucher may always be redeemed at the issuer at least the amount you paid. In addition, any unredeemed vouchers can be returned to us for a refund within three days of purchase. After this three-day period, printscustomblog will not refund any vouchers, and all sales are final, unless otherwise stated in the rules.
▪ Provide product label for refund:
For products returned due to customer preference/change of mind, the original shipping fee will not be refunded. Thirty days after delivery, all items purchased through printscustomblog are non-refundable, and all sales are final. Returns must carry the return label provided by printscustomblog in order to process returns and refunds
▪ In some cases, no refunds will be given:
Any item returned more than 30 days after signing.
Since the customer uses a shipping service without a tracking number, there is a lack of returned items.
After receiving and checking your return, we will send you an email to notify you that we have received the returned item. We will also notify you to approve or deny the refund.
If you are approved, the refund will be processed within 5 working days and the credit limit will be automatically applied to your credit card or original payment method.
Overdue or missing refund
If you have not received the refund, please check your Paypal/bank account again first.
Then contact your credit card company, it may take some time before the refund is officially issued.
Next, please contact your bank. Refund posting usually takes some processing time.
If you have completed all the steps but still haven’t received a refund, please contact us